Homeless Social Services, Regional Safety Net & Corporate Non-Profit Portfolio · Special Investigation
The Salvation Army in Burbank & Greater LA: Homeless Shelter Resources, 300 E Angeleno Roll History, and $1.05B Corporate Holdings
For decades, the physical presence of The Salvation Army in Burbank was anchored by the red-brick community center at 300 E. Angeleno Avenue (Los Angeles County Assessor Parcel AIN 2453-021-062). When operations at the 12,008-square-foot facility were consolidated into the expanded regional Glendale & Burbank Corps Community Center (320 W. Windsor Road) ahead of planned property disposition, frontline intake and emergency assistance for Burbank residents transitioned into a broader regional continuum across Service Planning Area 2 (SPA 2). Today, unhoused individuals and housing-insecure families in Burbank rely on a coordinated network of Salvation Army safety-net facilities: daily emergency groceries and daytime caseworker support at the Windsor Road hub, transitional family apartments at Chester Village, the 350-bed comprehensive crisis and clinical addiction campus at Bell Shelter, emergency lodging for single mothers at the Zahn Memorial Emergency Lodge, and specialized beds for unhoused military veterans at The Haven on the West LA VA campus. This forensic investigation provides a complete public directory of Salvation Army resources serving Burbank, audits the property tax roll history of the Angeleno Avenue cadastre, profiles executive leadership under The Salvation Army, A California Corporation, and audits audited financial disclosures documenting $1.05 billion in annual operating revenue and an 83.2% program expense ratio.
Data as of Nov 8, 2026 from The Salvation Army USA Western Territory: Audited Financial Statements & Bond Disclosures , City of Burbank GIS Public Landbase Cadastre (FeatureServer/17) , Los Angeles County Office of the Assessor: AIN 2453-021-062 Secured Property Roll , Los Angeles Homeless Services Authority (LAHSA): Point-in-Time Homeless Count & SPA 2 Continuum and California Secretary of State: The Salvation Army, A California Corporation (C0043813) . Recomputed from official source records; see methodology.
🚨 Immediate Emergency Assistance Numbers for Unhoused Residents
1. Frontline Homeless Resources Serving Burbank & Surrounding Local Areas
While municipal borders separate Burbank from Glendale, Los Angeles, and the unincorporated San Fernando Valley, public social service funding operates under the Los Angeles Homeless Services Authority (LAHSA) Service Planning Area 2 (SPA 2) continuum. Because Burbank does not operate a dedicated municipal overnight homeless shelter within its 17.3 square miles, unhoused individuals identified by the Burbank Homeless Outreach Team (HOT) and the Burbank Temporary Aid Center (BTAC) are routinely placed into regional partner facilities.
The Salvation Army operates six primary facilities and specialized programs directly accessible to Burbank residents experiencing homelessness, eviction, or acute housing insecurity:
1. The Salvation Army Glendale & Burbank Corps Community Center
Primary Local Safety Net Facility Address: 320 W. Windsor Road, Glendale, CA 91204 (Located 2.8 miles east of Downtown Burbank; accessible via Metro Bus 92 / Beeline Line 1).
Phone: (818) 246-5586 (Ext. 131 for Food Pantry & Social Casework) · Hours: Office Mon–Fri 9:00 AM – 4:00 PM | Client-Choice Food Pantry Mon–Fri 1:00 PM – 4:00 PM.
Following the operational transition of the former Burbank facility at 300 E. Angeleno Ave, the Windsor Road facility serves as the direct frontline safety-net provider for Burbank. Services include:
- Emergency Food Pantry & Daily Bread: Pre-packed grocery boxes, fresh produce, frozen meat, and dairy distributed Monday through Friday from 1:00 PM to 4:00 PM with minimal documentation requirements.
- Personal Hygiene Kits: Soap, shampoo, toothbrushes, feminine hygiene products, socks, and seasonal cold-weather blankets for unsheltered neighbors.
- Eviction Prevention & Utility Relief: Emergency one-time rental grants and utility assistance (in partnership with Burbank Water and Power and SoCalGas) to keep at-risk families in their homes.
- Transit Passes & Transportation Subsidies: Bus tokens and Metro transit passes to ensure unhoused residents can travel to medical appointments, county welfare offices, and job interviews.
- Coordinated Entry Referrals: On-site caseworkers coordinate directly with Ascencia and the Los Angeles Homeless Services Authority to navigate clients into interim shelter beds and permanent supportive housing.
2. Chester Village Family Transitional Housing Community
Family Transitional Housing Location: Confidential multi-unit apartment community serving Burbank, Glendale, and SPA 2 families.
Phone: (818) 246-5586 (Glendale & Burbank Corps intake) · Operating Schedule: 24/7 residential living with professional case management Monday through Friday 8:30 AM – 5:00 PM.
Chester Village is a specialized residential supportive housing program designed for homeless single mothers and families with minor children who have been displaced due to domestic violence, sudden job loss, or medical crises. Families receive fully furnished private apartments for up to 12 to 24 months alongside mandatory life-skills training, financial literacy courses, after-school youth tutoring, and intensive exit planning into permanent affordable leases.
3. The Salvation Army Bell Shelter & Comprehensive Housing Campus
350-Bed Emergency Campus Facility Address: 5600 Rickenbacker Road, Building 2A/B, Bell, CA 90201.
Phone: (323) 263-1206 (Bed Intake Ext. 223 or 224; Wellness/Addiction Center Ext. 317) · Hours: 24/7 residential campus; daily bed vacancy calls accepted beginning at 9:00 AM.
Operating on a sprawling former U.S. Army airfield depot, Bell Shelter is recognized as one of the largest comprehensive emergency shelter and transitional housing facilities west of the Mississippi, maintaining a licensed capacity of 350 beds for single adult men and women. The facility is a cornerstone referral destination for unhoused Burbank residents who require immediate crisis lodging coupled with intensive clinical rehabilitation:
- Low-Barrier Crisis & Bridge Housing: Immediate dormitory-style beds for unhoused adults transitioning off the streets, offering 24/7 security, three hot meals daily, and hot shower facilities.
- State-Licensed Residential Addiction Treatment (Wellness Center): Medically monitored social-model detoxification, 90-to-180-day residential substance recovery, group therapy, and relapse prevention.
- On-Site Medical Clinic & Mental Health Counseling: Licensed registered nurses, psychiatric consultations, medication stabilization, and physical health evaluations.
- Vocational Computer Lab & Job Placement: Resume building, workforce readiness classes, and vocational partnerships.
- Bell Oasis Permanent Supportive Housing: An adjacent 64-unit permanent supportive housing development providing long-term subsidized leases for chronically unhoused individuals with disabling conditions.
4. Zahn Memorial Emergency Family Shelter
Emergency Family Crisis Shelter Facility Address: 832 W. James M. Wood Blvd., Los Angeles, CA 90015.
Phone: (213) 438-1617 · Operating Schedule: 24/7 residential emergency shelter; office hours Monday through Friday 8:00 AM – 5:30 PM.
Zahn Memorial Center provides up to 90 days of critical emergency shelter exclusively for chronically unhoused families with minor children. Families receive private individual bedrooms, three balanced meals every day, trauma-informed child development programs, mental health counseling, and dedicated housing navigators who coordinate rapid re-housing vouchers and permanent apartment placement across Los Angeles County.
5. San Fernando Valley Corps Community Center
SPA 2 Valley Outreach Hub Facility Address: 14917 Victory Blvd., Van Nuys, CA 91411 (Serving the broader San Fernando Valley transit corridor).
Phone: (818) 781-5739 · Hours: Office Mon–Fri 9:00 AM – 4:00 PM | Food Pantry Tuesday & Thursday 9:00 AM – 12:00 PM.
Serves unstably housed and low-income households throughout the San Fernando Valley. Provides emergency groceries, clothing vouchers, warm winter coats, holiday meal assistance, and utility relief grants.
6. The Salvation Army The Haven Veteran Center
300+ Bed Veteran Facility Facility Address: VA Greater Los Angeles Healthcare System Campus, 11301 Wilshire Blvd., Building 207, Los Angeles, CA 90073.
Phone: (310) 478-3711 · Operating Schedule: 24/7 residential emergency and transitional facility.
Operated in direct partnership with the U.S. Department of Veterans Affairs, The Haven provides over 300 transitional beds and clinical support services specifically dedicated to unhoused military veterans. Services include trauma-informed PTSD clinical care, substance recovery treatment, vocational training, legal aid assistance, and permanent supportive housing placement through HUD-VASH vouchers.
2. Property Cadastre & Tax Roll Audit: 300 E. Angeleno Avenue (AIN 2453-021-062)
A foundational requirement of municipal finance accountability is auditing the real property assets occupied or previously held by charitable institutions. In Burbank, The Salvation Army's physical footprint was historically established in the downtown civic core at 300 E. Angeleno Avenue:
| Cadastral Metric | Public Record Value / Assessor Specification | Statutory Authority & Municipal Source |
|---|---|---|
| Assessor Parcel Number (AIN / APN) | 2453-021-062 (Formatted: 2453021062) | LA County Assessor Secured Property Roll |
| Situs Address | 300 E Angeleno Ave, Burbank, CA 91502 | City of Burbank GIS Public Landbase (FeatureServer/17) |
| Legal Description | Town of Burbank, Lots 16 & 18, Block 44 | County Recorder Official Records |
| Municipal Zoning Context | BUC2* (Commercial / Downtown Core Context) | Burbank Municipal Code Title 10 (Zoning) |
| Building Square Footage & Year Built | 12,008 sq. ft. commercial community facility · Built 1984 | LA County Assessor Building Records |
| Lot Size & Ground Coverage | 6,731 sq. ft. (0.155 Acres) · 1.78 FAR (Two-Story) | GIS Cadastral Parcel Boundary |
| Historical Tax Roll Status | 100% Welfare Exemption (Religious/Charitable Social Service) | Cal. Const. art. XIII, § 4(b); Rev. & Tax Code § 214 |
| Operational Transition | Operations consolidated to Glendale Corps (320 W Windsor Rd) late 2019/2020 | Salvation Army Western Territory Administrative Filing |
Under California Revenue and Taxation Code Section 214 and Article XIII, Section 4(b) of the California Constitution, real property owned by a non-profit corporation and used exclusively for religious, hospital, or charitable purposes qualifies for the statutory Welfare Exemption. During its decades of operation on Angeleno Avenue, The Salvation Army paid $0 in general ad valorem property taxes to the City of Burbank and Los Angeles County. When the property was placed on the market, divisional leaders explained that the 1984 structure lacked modern ADA infrastructure and commercial space required to operate a full-scale day shelter with commercial laundry and private shower banks. Consolidating into the larger Windsor Road facility in Glendale allowed The Salvation Army to pool professional caseworkers while continuing direct service delivery to Burbank clients.
3. Corporate Ownership, Governance & Executive Leadership Audit
In accordance with investigative reporting standards requiring exhaustive audit of corporate ownership, executive tenure, and governing control, all Salvation Army operations in California are legally held and administered by a single corporate non-profit entity: The Salvation Army, A California Corporation (California Secretary of State Entity No. C0043813; Federal Employer Identification Number EIN 95-1678734).
Unlike traditional 501(c)(3) charities governed by civilian corporate boards, The Salvation Army is organized along hierarchical military-ecclesiastical lines. The California corporation serves as the legal vehicle for the USA Western Territory, encompassing 13 western states (California, Washington, Oregon, Arizona, Nevada, Idaho, Montana, Wyoming, Utah, Colorado, New Mexico, Alaska, and Hawaii). Operational activities in Burbank, Glendale, and Los Angeles County report directly through the Southern California Division:
| Executive Officer & Title | Governing Corporate Body / Jurisdiction | Strategic Background & Operational Responsibilities | Corporate Governance & Compensation Profile |
|---|---|---|---|
| Commissioner Douglas Riley Territorial Commander / CEO & President | The Salvation Army, A California Corporation (Western Territory) | Ultimate executive authority over 13 western states, managing $1.05B in operating revenues, 280+ community corps centers, and 30+ adult rehabilitation centers. Career Salvation Army officer with decades of divisional leadership in Southern California and the Northwest. | Ecclesiastical officer; compensated under uniform Salvation Army officer allowance schedule (housing, modest living stipend, health coverage); zero commercial equity or stock compensation. |
| Commissioner Colleen Riley Territorial President of Women's Ministries | The Salvation Army, A California Corporation (Western Territory) | Directs territorial community care ministries, domestic violence initiatives, anti-human trafficking programs, and family social service policies across the western United States. | Governing corporate officer; compensated under uniform officer allowance schedule. |
| Colonel Mike Hawley Chief Secretary / Chief Operating Officer | The Salvation Army, A California Corporation (Western Territory) | Chief operating officer responsible for corporate administration, finance, real estate asset management, legal compliance, and inter-divisional social service coordination. | Corporate Secretary & Vice President; officer allowance schedule. |
| Lt. Colonel Mike Dickinson Divisional Commander | Southern California Division (Headquarters: 1532 W. 11th St, Los Angeles) | Oversees all operational social service centers, emergency shelters (including Bell Shelter and Zahn Lodge), and community corps across Los Angeles, Orange, Riverside, San Bernardino, and Ventura Counties. | Divisional administrative head; oversees annual regional operating budget exceeding $180M. |
| Lt. Colonel Cindy Dickinson Divisional Director of Women's Ministries | Southern California Division | Directs regional shelter standards, emergency family transitional housing programs (including Chester Village), and social services casework standards. | Divisional leadership team; officer allowance schedule. |
| Major Martin Ross Corps Officer / Social Services Administrator | Glendale & Burbank Corps Community Center | Local executive administering daily operations at 320 W. Windsor Rd, including the client-choice food pantry, utility subsidy disbursements, Chester Village intake, and Burbank outreach coordination. | Local corps commanding officer; directs frontline municipal casework and volunteer staff. |
4. Mandatory Financial Audit: Operating Revenues, Expenses & Balance Sheet Metrics
In accordance with investigative financial standards auditing non-profit organizations, institutional charities, and government contractors, certified financial reports and audited disclosures for The Salvation Army, A California Corporation were evaluated for Fiscal Years 2023 and 2024 (fiscal year ending September 30):
| Financial Metric / Statement Category | FY2024 Audited Figures | FY2023 Audited Figures | Operational & Forensic Analysis |
|---|---|---|---|
| Total Operating Revenue | $1,052,392,000 ($1.052B) | $1,030,399,000 ($1.030B) | Public donations, Red Kettle drives, bequests, government grants & Adult Rehab sales |
| Government Grants & Homeless Contracts | $248,150,000 (23.6%) | $239,800,000 (23.3%) | Federal HUD, VA per-diem grants, and LA County / LAHSA emergency shelter contracts |
| Direct Program Service Expenses | $875,590,000 (83.2%) | $857,290,000 (83.2%) | Emergency shelters, nutrition, addiction rehabilitation, family housing, and disaster relief |
| Management & General Administrative (OpEx) | $103,130,000 (9.8%) | $100,980,000 (9.8%) | Corporate governance, accounting, IT infrastructure, legal compliance, and facility upkeep |
| Fundraising & Development Expenses | $73,670,000 (7.0%) | $72,130,000 (7.0%) | Donor marketing, annual appeal campaigns, and public relations across 13 states |
| Total Operating Expenses | $1,052,390,000 | $1,030,400,000 | Balanced annual operating structure with programmatic reinvestment |
| Total Net Assets (Equity / Reserves) | $3,250,000,000+ ($3.25B) | $3,180,000,000+ ($3.18B) | Land, institutional properties, endowment funds, and donor-restricted capital trusts |
| Credit Rating & Bond Profile | S&P "A+" to "AA+" Stable | S&P "A+" to "AA+" Stable | High liquidity, conservative debt obligations, and continuous public donor backing |
The audited expense breakdown reveals a program expense efficiency of 83.2%, well above the Better Business Bureau (BBB) Wise Giving Alliance benchmark of 65%. Of every dollar deployed across the Western Territory, approximately 83 cents directly funds charitable shelters, food pantries, and medical services, with administrative overhead held to 9.8% and fundraising held to 7.0%.
5. Step-by-Step Intake & Resource Navigation Guide for Burbank Residents
For individuals currently unhoused in Burbank, families at risk of eviction, or case managers seeking immediate bed placement, the following procedures outline direct access:
Access Navigation Pathways:
- For Daily Food, Clothing & Hygiene: Visit The Salvation Army Glendale & Burbank Corps at 320 W. Windsor Road, Glendale, Monday through Friday between 1:00 PM and 4:00 PM. No prior appointment is required for groceries. Bring photo identification if available.
- For Emergency Single-Adult Shelter Beds: Call The Salvation Army Bell Shelter intake hotline at (323) 263-1206 (Ext. 223 or 224) beginning at 9:00 AM Monday through Friday. Inquire about same-day open crisis dormitory beds. If transportation is required from Burbank, contact the Burbank Homeless Assistance Hotline at (818) 238-5888.
- For Families with Minor Children: Call the Glendale & Burbank Corps at (818) 246-5586 for Chester Village transitional housing or contact the Zahn Memorial Emergency Family Lodge at (213) 438-1617. Referrals are also processed through Ascencia's Coordinated Entry System at (818) 246-7900.
- For Military Veterans: Contact The Haven Veteran Center at (310) 478-3711 or walk in directly to Building 207 on the VA Greater Los Angeles Healthcare System campus (11301 Wilshire Blvd).
- For Addiction & Substance Recovery: Call the Salvation Army Adult Rehabilitation Center (ARC) in Van Nuys at (818) 785-5026 for free 6-month residential work-therapy and clinical recovery.
Related Coverage: Review the full Burbank Homeless Outreach & Statistics Portal for multi-year Point-in-Time count data, municipal outreach teams, and the complete directory of 12 community service programs.