Social Services & Public Health

Homeless outreach & statistics

Official Point-in-Time census figures, municipal outreach teams, day-service hygiene facilities, and housing navigation resources in the City of Burbank.

Sources: LAHSA Greater Los Angeles Homeless Count · City of Burbank Homeless Services Latest Census: 2024 Official Count

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Need Assistance or Connecting Someone to Services?

Burbank maintains direct phone lines and coordinated intake for unhoused residents and concerned neighbors.

Burbank Homeless Assistance Hotline (818) 238-5888 Monitored daily for outreach requests

Ascencia Coordinated Intake Hub (818) 246-7900 Shelter, case management, housing vouchers

BTAC Showers & Basic Needs (818) 848-2822 1304 W Burbank Blvd (Showers, pantry, mail)

Mental Health Crisis / Suicide Lifeline Dial 988 Free 24/7 psychiatric & crisis counselor

258

Total Unhoused (2024)

Down from 275 in 2023 (-6.2%)

216

Unsheltered Population

84% of total count

Interim Sheltered

In transitional & emergency shelter beds

Living in Vehicles

Cars, vans, and campers/RVs

Burbank Point-in-Time Homeless Count History

LAHSA Regional Data Portal →

Annual Point-in-Time (PIT) census conducted by the Los Angeles Homeless Services Authority (LAHSA) measuring sheltered and unsheltered individuals within Burbank city limits.

Year	Total Count	Unsheltered	Sheltered	On Street	In Vehicles	Tents / Encampments	Census Notes
2024	258	216	42	84	78	54	Annual Greater Los Angeles Homeless Count (LAHSA) recorded a 6.2% decrease in Burbank unhoused population (down from 275 in 2023 to 258 in 2024), driven by expanded Ascencia outreach, rapid re-housing vouchers, and municipal Street Outreach Team operations.
2023	275	236	39	92	88	56	LAHSA Point-in-Time count for Burbank jurisdiction. Included 88 individuals residing in vehicles (cars, vans, RVs), 56 in tents/makeshift structures, and 92 on streets/sidewalks.
2022	291	247	44	101	91	55	First comprehensive post-COVID pandemic count conducted by LAHSA across Los Angeles County Service Planning Area 2 (San Fernando Valley).
2020	286	241	45	98	90	53	Conducted in January 2020 prior to statewide COVID-19 pandemic stay-at-home orders. (2021 unsheltered count was canceled countywide due to COVID-19 health protocols).
2019	286	245	41	104	88	53	Baseline Point-in-Time count establishing Burbank municipal homeless plan priorities and inter-agency outreach coordination.

Outreach Programs & Key Service Providers

City Homeless Services Portal →

Coordinated municipal and nonprofit initiatives providing street outreach, mental health co-response, hygiene facilities, and permanent supportive housing navigation.

Day Services & Food Pantry Burbank Temporary Aid Center / Home Again Los Angeles (Merged Hub)

Burbank Temporary Aid Center (BTAC) & Home Again LA

The primary community safety net in Burbank. Provides private shower facilities and laundry rooms for unhoused patrons, daily grocery distribution, hygiene supplies, client mail retention, and emergency utility/rental assistance to prevent eviction. Partnered with Home Again LA (HALA) to deliver rapid re-housing and transitional housing solutions for families with children.

📍 Address: 1304 W Burbank Blvd, Burbank, CA 91506

📞 Phone: (818) 848-2822

🕒 Hours: Mon-Fri: 9:00 AM - 5:00 PM (Services & Food Pantry)

ℹ️ Intake Process: Direct walk-in for daytime showers, mail, and groceries with valid photo ID or outreach referral.

Intake & Coordinated Entry Ascencia

Ascencia Access Center & Street Outreach

Lead Coordinated Entry System (CES) agency for the Burbank/Glendale continuum of care. Provides a 45-bed emergency interim shelter, mobile street outreach vans operating in Burbank commercial and park corridors, comprehensive trauma-informed case management, mental health clinicians, addiction counseling, and permanent supportive housing placement.

📍 Address: 1851 Tyburn St, Glendale, CA 91204 (Serving Burbank directly)

📞 Phone: (818) 246-7900

🕒 Hours: Mon-Fri: 8:00 AM - 4:30 PM (Access Center)

ℹ️ Intake Process: Walk-in intake at the Tyburn St Access Center or via outreach worker field contact in Burbank.

Crisis & Mental Health Burbank Police Department & LA County Dept of Mental Health (DMH)

Mental Health Evaluation Team (MHET)

A specialized co-responder program pairing a sworn Burbank Police officer with a licensed clinician from the Los Angeles County Department of Mental Health. Deploys to emergency calls involving severe mental illness, psychiatric crisis, or acute substance distress, focusing on de-escalation, psychiatric evaluations, diversion from jail, and voluntary placement into crisis stabilization or treatment facilities.

📍 Address: Burbank Police Headquarters, 200 N Third St, Burbank, CA 91502

📞 Phone: (818) 238-3000

🕒 Hours: 7 days a week crisis co-response

ℹ️ Intake Process: Dispatched via Burbank Police Non-Emergency (818) 238-3000, 911 in emergencies, or Suicide/Crisis Lifeline 988.

Housing & Vouchers City of Burbank Community Development Department

Burbank Housing Authority & Emergency Vouchers

Administers federal Section 8 Housing Choice Vouchers, Emergency Housing Vouchers (EHV), and local Homeless Prevention & Rapid Re-Housing (HPRR) funds. Coordinates with private landlords throughout Burbank and Ascencia case managers to secure long-term stable leases and rental subsidies for unhoused residents.

📍 Address: 150 N Third St, 2nd Floor, Burbank, CA 91502

📞 Phone: (818) 238-5160

🕒 Hours: Mon-Fri: 8:00 AM - 5:00 PM

ℹ️ Intake Process: Applications managed through the Burbank Housing Authority portal and coordinated entry referrals from Ascencia.

Street Outreach City of Burbank (Police Department & Community Development)

Burbank Homeless Outreach Team (HOT)

Coordinated municipal outreach initiative pairing specialized Burbank Police Community Outreach officers with civilian outreach workers and housing navigators. Focuses on persistent, compassionate engagement, building trust, facilitating medical/psychiatric care, connecting individuals to interim shelter, and assisting with vital identification documents.

📍 Address: Burbank City Hall & Police Headquarters, Burbank, CA

📞 Phone: (818) 238-5888

🕒 Hours: Mon-Fri: 7:00 AM - 4:00 PM | Dedicated hotline monitored daily

ℹ️ Intake Process: Referrals accepted via the 24/7 Burbank Homeless Assistance Hotline (818) 238-5888 or the OurBurbank 311 mobile app.

Street Outreach City of Burbank & Allied Universal Community Care

City of Burbank Ambassador Program

Uniformed ambassadors on foot and bicycle patrolling downtown Burbank commercial corridors, the Chandler Bikeway, and public parks. They offer hospitality and directions to visitors while actively conducting non-punitive welfare checks on unhoused individuals, offering direct transportation, warm referrals to BTAC for showers and meals, and notifying the Homeless Outreach Team when deeper intervention is needed.

📍 Address: Downtown Burbank, Chandler Bikeway, and Burbank Public Parks

📞 Phone: (818) 238-5888

🕒 Hours: Daily: 7:00 AM - 10:00 PM

ℹ️ Intake Process: Direct on-street engagement or dispatched via Downtown Burbank district management.

Community Engagement & Reporting

Reporting Concerns Non-Punitively

If you observe someone who appears to be in distress or needs shelter assistance, you can submit an outreach request via the OurBurbank 311 mobile app or call the Burbank Homeless Assistance Hotline at (818) 238-5888. Trained civilian navigators and outreach officers will engage the individual with resources.

Physical Encampments or Hazards

For public right-of-way hazards, blocked sidewalks, or sanitation needs, you can file a photo-verified report through our Community Issue Reporting tool, which tags GPS coordinates directly into the public Burbank ledger.

Supporting Local Providers

Burbank Temporary Aid Center (BTAC), Home Again LA, and Ascencia rely on community donations of non-perishable groceries, hygiene packs, and financial contributions to sustain rapid rehousing subsidies and daytime shower facilities.